At Florist Roehampton, we pride ourselves on delivering only the freshest flowers to homes and businesses across Roehampton and nearby areas. We understand how important it is that your blooms arrive looking vibrant and beautiful, and stand by a Fresh Flowers Guarantee. If, for any reason, you’re not completely satisfied with the quality of your flowers, our returns, refunds, and complaints policy ensures we’ll set things right.
We take great care when preparing and packaging your floral orders. However, on rare occasions, flowers may arrive damaged due to transit. If you receive flowers that are wilted, bruised, or otherwise damaged on arrival, please reach out to us with a photo of the affected bouquet within 24 hours of delivery. This helps us assess the issue quickly and arrange for a prompt resolution.
We guarantee that our flowers arrive as fresh as possible, designed to last for a minimum of 5 days when cared for according to our provided instructions. If your flowers fail to meet this freshness window and begin to wilt or deteriorate unusually quickly, please let us know within this period. Our team is committed to investigating every report to affirm our commitment to quality for all Roehampton customers—residential and commercial alike.
In the rare event that your flowers do not meet our Fresh Flowers Guarantee, we offer straightforward options for resolution:
Your satisfaction is our priority, and we aim to resolve all flower quality concerns within 48 hours of notification. All we ask is for you to contact us promptly and provide clear information and, when applicable, images for swift processing.
If you have any concerns or complaints regarding our service or products, we invite you to reach out directly to our team. We promise to log and acknowledge your complaint within one working day. Our experienced staff will thoroughly investigate your concerns and provide a detailed response and resolution within a maximum of 5 working days. Your feedback is invaluable to us and helps us improve our service for everyone in Roehampton and the surrounding area.
Florist Roehampton has built an outstanding reputation as a trusted local florist, serving both private homes and corporate clients nearby. We are deeply committed to quality and your satisfaction, offering a transparent and responsive returns, refunds, and complaints process so you can order flowers with complete confidence. Whether for celebrations, sympathy, or everyday joy, you can count on us for service excellence and fresh, beautiful flowers—every time.
Thank you for choosing Florist Roehampton. We value every customer and always strive to exceed your expectations with our flower quality and service standards.
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