These Terms & Conditions govern your use of the online flower delivery services provided by Florist Roehampton, serving customers within Roehampton and its surrounding areas. Please read these terms carefully before placing your order. By accessing our website, browsing our catalogue, or placing an order for flower delivery in Roehampton, you agree to be bound by these terms. If you do not accept these terms, please do not use our services.
Our online flower delivery services are available to customers aged 18 years or older with a valid delivery address within Roehampton or its nearby localities. By placing an order, you confirm that you meet these requirements and that all information provided during the order process is accurate and complete.
To purchase flowers or related products through the Florist Roehampton website:
Florist Roehampton accepts various forms of online payment, including (but not limited to) major credit and debit cards. All payments are processed securely through our payment partner. Full payment is required at the time of order placement. Prices listed on our website are in British Pounds (GBP) and include applicable VAT.
We reserve the right to change prices at any time without prior notice; however, such changes will not affect orders already accepted. Transactions are subject to validation checks and authorisation by your card issuer or bank. If we do not receive the required authorisation, we are not liable for any delay or non-delivery. Promotional codes or discounts must be entered at the time of placing your order; retrospective claims will not be entertained.
Florist Roehampton provides online flower delivery throughout Roehampton and the surrounding areas. We will endeavour to deliver within the chosen date and time slot as specified during checkout, but specific delivery times cannot be guaranteed, especially during peak periods (such as Valentine’s Day, Mother’s Day, or Christmas). Delivery fees, if applicable, will be clearly displayed at the time of ordering.
It is your responsibility to provide accurate delivery details and ensure someone is available to accept the delivery. If the recipient is unavailable, our delivery driver will follow the delivery instructions (if provided), leave with a neighbour, or in a safe place if appropriate. A redelivery or pick-up may be scheduled at our discretion. We are not liable for failed deliveries where inaccurate, incomplete or unclear delivery details are provided.
Occasionally, due to circumstances outside of our control (including but not limited to adverse weather, traffic disruptions, or stock shortages), delivery may be delayed or impossible. In such cases, we will notify you as soon as possible to arrange an alternative solution.
While we endeavour to fulfil every order exactly as pictured and described, flower availability may vary depending on seasonal fluctuations, supply, and market conditions. We reserve the right to substitute stems, vase types, or packaging with similar items of equal or greater value and quality if required. Personal preferences or special requests will be honoured wherever possible, but cannot always be guaranteed. In the event of significant substitutions, we will attempt to contact you for approval prior to dispatch.
If you wish to cancel or amend your order, please do so at the earliest opportunity. Cancellations and amendments can only be accepted before the order has been processed or dispatched. To request a cancellation or change, contact us with your order details. Where an order is cancelled before dispatch, a full refund will be issued. If your order has already been prepared, dispatched, or delivered, cancellations may not be possible and refunds will be at the discretion of Florist Roehampton.
During peak seasons or for large or bespoke orders, cancellations may be subject to stricter timeframes. Non-standard, personalised, or perishable products (such as special floral designs) may not be eligible for cancellation or refund once created or dispatched, in line with UK consumer regulations.
Due to the perishable nature of our products, returns are generally not accepted. However, if you are dissatisfied with your order or believe it was delivered damaged or not as described, please contact us within 24 hours of delivery providing photographs and details. We will investigate and, where appropriate, offer a replacement, alternative, or partial/full refund at our discretion. Our aim is to ensure every customer is satisfied with their online flower delivery experience in Roehampton.
This does not affect your statutory rights under the Consumer Rights Act 2015. Any refunds due will be made to the original payment method within a reasonable period.
Florist Roehampton’s liability in connection with any order is strictly limited to the purchase price of that order. We are not responsible for any indirect or consequential losses, loss of profit, reputation, or business opportunity arising from your use of our website or services. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
It is your responsibility to ensure that the flowers or products ordered are suitable for the recipient, taking into consideration any allergies, sensitivities, or other medical conditions. Florist Roehampton cannot be held liable for any adverse reactions to flowers or plants once delivered to the recipient.
You are responsible for maintaining the confidentiality of your account login and password and for restricting access to your device. We do not accept liability for unauthorised purchases made using your account credentials.
All content on the Florist Roehampton website, including images, product descriptions, logos, and branding, is the property of Florist Roehampton or its licensors. You may not copy, reproduce, distribute, or use any material from our website without prior written permission.
We are not liable for any delay or failure in performance caused by events outside our reasonable control, including acts of God, extreme weather, strikes, governmental actions, or failures of suppliers or delivery partners.
All personal information provided during the order process will be treated in accordance with our Privacy Policy and applicable UK data protection laws (such as the Data Protection Act 2018 and UK GDPR). We will only use your information to fulfil your orders, communicate regarding your delivery, and improve our services.
If you have a concern or complaint regarding your order or our online flower delivery service in Roehampton, please contact us promptly with your order reference and details. Your feedback is valued and will be addressed as soon as possible to ensure customer satisfaction.
These Terms & Conditions and any dispute or claim arising from or related to them are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Roehampton reserves the right to amend or update these Terms & Conditions at any time. Any changes will be posted on our website and take effect immediately for new orders. It is your responsibility to review these terms periodically for updates.
These Terms & Conditions apply to all customers ordering flower delivery from Florist Roehampton within Roehampton and the surrounding areas. Orders from outside our delivery zone are subject to acceptance at our discretion and may incur additional charges or be declined.
If you have any questions regarding these Terms & Conditions, please contact our customer service before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Roehampton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Roehampton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
